Refund policy
To obtain your return label, please visit this portal: Return and Exchange Procedure
For further details, please refer to the refund policy below.
PLEASE NOTE: For orders shipped to Switzerland and the United Kingdom, the return is the responsibility of the customer and must be arranged independently.
In accordance with Articles L.121-20 et seq. of the French Consumer Code, the Customer has a period of 14 days from the date of delivery of the order to return any new and unworn product, in its original packaging (shoe box, plastic packaging, etc.) and in perfect condition (allowing for resale), in order to request a refund without penalty.
Refund Amount
The Seller will refund the Customer for all payments received for the Product(s) for which the Right of Withdrawal is exercised, including delivery costs, provided that the withdrawal applies to all Products in the order. If the withdrawal does not apply to the entire order, the exercise of the right of withdrawal will not give rise to a refund of the delivery costs paid by the Customer.
The Seller is not obliged to refund any additional costs if you have expressly chosen a delivery method that is more expensive than the standard delivery method offered on www.horty-store.fr.
Return Label Request
A return label request is linked to an order. If the customer wishes to return products from several orders, they will need to submit as many return label requests as there are orders.
To proceed with the return of their order, the customer must submit a return request via this portal: https://app.fastoche.co/app?shop=horty-store&view=home.
They must then follow the procedure below:
- Enter the delivery postcode and order number
- Select the product(s) to be returned and the quantity
- Enter the reason for return
- Choose the refund method
- Choose the return method — the return label is charged at €6 including VAT
- Click the "Confirm" button on the summary page to obtain a return label. This label can be downloaded immediately using the "Download Label" button or downloaded later from the return confirmation email.
- The label must be affixed to the parcel
Return Address
The customer must return their parcel by post to the following address:
LogVad, 1 rue de la couture, 59115 LEERS, France.
The customer must retain their proof of postage.
If the parcel is lost or damaged during the return, the cost of the damage is the responsibility of the customer.
Insufficient Information
If the customer does not provide a return label or a document allowing them to be identified, the Seller will be unable to process the return request. In this case, the returned products will be kept on the Seller's premises until the buyer comes forward.
Refund Timeframe
If the products are in conformity and the customer provides the return label, the Seller undertakes to refund the buyer within a maximum period of 14 working days after receipt of the parcel. Otherwise, the refund period may be extended.
Refusal of Return
The Seller reserves the right to refuse the return request in the following cases:
- The product is not returned in its original packaging
- The product has been worn and/or washed
- The product is not returned in its original condition
In this case, the product will be returned to the buyer at the Seller's expense.
Exchange
Exchanges are possible by following the Fastoche procedure: https://app.fastoche.co/app?shop=horty-store&view=home.
The second exchange on the same order will be charged €6 to the customer.
Store Credit
The customer may choose to be refunded in the form of store credit. In this case, they will receive a gift card valid for 12 months to be used on www.horty-store.fr.
Special Cases for Promotional Offers
In the event of a return of only part of the products that entitled you to benefit from a promotional offer (e.g. a discount code) or a commercial offer (e.g. buy 2 products, get 1 free), you will be refunded an amount equal to the price of the returned product minus the discount initially applied, which you will no longer be entitled to.